Privacy Policy

Avila Stones respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, submit a customer enquiry, complete a form through Facebook or Instagram, or interact with our business.

By providing your personal information to Avila Stones, you acknowledge that it will be handled in accordance with this Privacy Policy.

1. Personal Information We Collect

Avila Stones may collect the following types of personal information:

• Contact details: Your name, email address, phone number and business details.
• Enquiry information: Details about your project, preferred stone products, product selections, quantities, budget and other information you provide.
• Business information: Your company name, business role and relevant trade or building industry details.
• Transaction information: Details relating to quotes, orders, purchases, invoices and payments.
• Website information: Information about your website visits, browsing activity, device and interactions with our website, including analytics and cookies where applicable.
• Marketing preferences: Your preferences regarding promotional communications and your consent to receive them.

We only seek to collect information that is reasonably necessary for our business activities.

2. How We Collect Your Information

We may collect personal information directly from you when you:

• Submit an enquiry or contact form through our website.
• Complete a lead generation form on Facebook or Instagram.
• Request a quote, product information or a showroom appointment.
• Register your interest in our products or services.
• Contact us by phone, email or through social media.
• Visit our website or interact with our digital advertising.
• Purchase products or otherwise engage with our business.

When you submit a lead form through Meta platforms, the information you provide may be made available to Avila Stones so we can respond to your enquiry. Meta also handles information in accordance with its own privacy policies.

If you choose not to provide information necessary to respond to your enquiry, we may be unable to provide the requested quote, information or service.

3. How We Use Your Personal Information

Avila Stones may use your personal information to:

• Respond to enquiries submitted through our website, Facebook or Instagram.
• Provide product information, pricing, quotes and recommendations.
• Arrange showroom visits and discuss your project requirements.
• Process and manage orders, deliveries and customer transactions.
• Communicate with builders, stonemasons, customers and business partners regarding relevant enquiries or orders.
• Improve our website, products, services and customer experience.
• Measure and evaluate the effectiveness of our advertising campaigns.
• Send promotional offers, product updates and marketing communications where permitted by law.
• Meet our legal, regulatory and business obligations.

We will not use your personal information for unrelated purposes unless permitted by law or you have provided the necessary consent.

4. Meta Lead Ads and Advertising

Avila Stones may use Meta advertising services, including Facebook and Instagram Lead Ads, to promote our products and services and receive customer enquiries.

When you complete a Meta lead form, you may provide information such as your name, phone number, email address, business name and project requirements.

We use this information to:

• Contact you about your enquiry.
• Provide requested product information and quotations.
• Follow up on your project or product requirements.
• Manage and assess enquiries generated through our advertising campaigns.

Where applicable, Avila Stones may use advertising and analytics tools, including Meta Pixel or similar technologies, to measure advertising performance and understand interactions with our website.

Meta may independently collect and process information in accordance with its own privacy policies and terms. You can review Meta’s privacy information at: https://www.facebook.com/privacy/policy/

Submitting a lead form does not automatically subscribe you to unrelated marketing communications. Where required, we will obtain your consent before sending promotional communications.

5. Marketing Communications

Avila Stones may send you information about our stone products, new arrivals, promotions, showroom updates and other relevant business offerings where permitted by law.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our marketing emails, where available.
• Following the opt-out instructions in our messages.
• Contacting Avila Stones and requesting to be removed from marketing communications.

We will action your request within a reasonable period and will not continue sending marketing communications where you have opted out, except where permitted or required by law.

Opting out of marketing communications will not prevent us from contacting you about an existing enquiry, order, transaction or other necessary business matter.

6. Disclosure of Personal Information

Avila Stones may disclose your personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These parties may include:

• Website hosting and technology providers.
• Customer relationship management (CRM) and enquiry management platforms.
• Advertising, analytics and marketing service providers, including Meta.
• Payment processors, delivery providers and logistics companies.
• Professional advisers, contractors and business service providers.
• Government authorities or other parties where required or authorised by law.

We do not sell your personal information to third parties.

We take reasonable steps to ensure that service providers handling personal information on our behalf protect it appropriately.

7. Cookies and Website Analytics

Our website may use cookies, pixels and similar technologies to improve website functionality, understand visitor behaviour and measure advertising performance.

These technologies may collect information such as pages visited, interactions with website content, device information and referral sources.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.

8. Storage and Security of Personal Information

Avila Stones takes reasonable technical and organisational measures to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.

Personal information may be stored electronically in our business systems or through third-party service providers.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil transactions, respond to enquiries, meet legal obligations and resolve disputes.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it, where appropriate and lawful.

Although we take reasonable precautions, no method of electronic storage or transmission is completely secure.

9. Overseas Disclosure of Personal Information

Avila Stones may use third-party service providers that store or process personal information outside Australia.

Depending on the services used, these providers may operate in countries other than Australia, including countries where Meta and other technology providers maintain their systems.

Where personal information is disclosed to overseas recipients, Avila Stones will take reasonable steps to comply with applicable Australian privacy laws.

10. Accessing and Correcting Your Personal Information

You may request access to the personal information Avila Stones holds about you and request that inaccurate, incomplete or out-of-date information be corrected.

To make a request, please contact us using the details provided below.

We will respond to your request within a reasonable period, subject to applicable legal requirements and any permitted exceptions.

11. Privacy Complaints

If you have a concern or complaint about how Avila Stones has collected, used, stored or disclosed your personal information, please contact us.

We will review your complaint and take reasonable steps to respond and resolve the matter.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

12. Third-Party Websites

Our website and advertisements may contain links to third-party websites or platforms, including Facebook and Instagram.

Avila Stones is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

Avila Stones may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations.

Any updates will be published on our website, with the revised date shown at the beginning of the policy.

We encourage you to review this page periodically.

14. Contact Avila Stones

If you have any questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us through our website.

Website: https://www.avilastones.com.au/